We’re happy to help! But before you get in touch, there’s a good chance you already have what you need. Here’s how to check quickly and easily.
Step 1: Have a Look in Your Email
When you placed your order, we sent a confirmation email that includes your Sales Invoice.
To find it, try searching your inbox (and your junk/spam folder) using one of these subject lines:
- “Thank you for your order” – for orders placed before 4th July 2025
- “Your DFS order confirmation” – for orders placed on or after 4th July 2025
Step 2: Try Track My Order
You can also view your order details and related documents online at:
Just enter your order number and surname to see everything in one place.
Still Can’t Find It?
If you’ve already checked your email and tried Track My Order, and you're still not seeing what you need, take a quick look below. You can then send us a request, and we’ll be happy to help.
Sales / Invoice Requests
| Why You’re Asking | What to Do |
|---|---|
| Making a Guardsman (Sofacare) Claim | You usually don’t need a copy of your invoice. Guardsman can use your order number, or your name and postcode, to find the details they need. ➜ Already spoken to Guardsman and they can’t locate your details? Please send us a message and we’ll arrange to update their records. |
| For your own records | If Track My Order doesn’t show all the details you need, and you can’t locate your original confirmation email, just send us a message and we’ll arrange to email you a copy. |
| VAT Claim | If you need an invoice to make a VAT claim, we can arrange to send you a VAT invoice. Please send us a message and we’ll sort it for you. |