Welcome to the DFS Help Centre

Contact Us

If you still need help, please contact our customer support team using the form below.

Your email address

Please describe your request in 5 words or less

For example : "Make a Purchase" | "Book Delivery" | "Order Replacement Seat Cushions"

How can we help?

Please select the options that best match your query. This helps us route your request to the right team for a faster response

What can we help with?

Please select the option that best suits your query

Finance Application Status or Payments Query

I would like to:

Where did you place your order?

Which store did you order in?

Have you received delivery?(optional)

New Delivery Address(optional)

Please provide the full address, including the postcode

Have you received delivery?

What can we help with? (optional)

Is your delivery booked within the next 2 days?(optional)

Has your order passed the delivery date in Track My Order?(optional)

What can we help with?(optional)

Reported Issue or Ongoing Service Query(optional)

What type of furniture are you enquiring about?

What is the problem?(optional)

What can we help with?

Phone number

By sharing your phone number, you're giving us permission to call you about your question or request

Full name (as shown on your order)

We are only able to discuss an existing order with the account holder, or someone previously authorised by them

First line of billing address

Billing address postcode

Order Number(optional)

Please provide this if you have to hand as the more information we have on your order the faster we can resolve your query.

Enter the full details of your request here

Attachments(optional)

Add file or drop files here

The way we collect and use your personal information submitted in this form can be viewed here