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Can I re-arrange my delivery?

When your delivery is initially booked, you will receive an SMS with your all-day slot. If this date initially booked isn't right, we may be able to reschedule in a few days' time - however, our delivery slots are limited, and because we aim to get your new furniture delivered to you as soon as possible, we do not have the storage facilities to hold onto completed orders for long. To see if an alternative date is available, simply follow the instructions in your delivery SMS or email to 'Track my Order', or contact us to discuss directly. The day before your delivery, you will receive another SMS with an approximate delivery time slot, so you can better plan your day.

If you have had delivery arranged by one of our trusted delivery partners, you will need to discuss alternative delivery dates directly with them. Follow the instructions from the delivery partner's communications on how to get in touch with them.

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