If you’re worried about the framework, springs, or craftsmanship of your furniture, our friendly team is just a message away. Simply reach out to us via live chat and we’ll be happy to help. The purple chat icon should at the bottom right of your screen to connect.

We'll chat through your concern and take all the details, this may require someone to visit your home or we can order additional parts if needed.

For any accidental damage or spills, you can make a claim through your furniture guarantee, if you purchased this, by clicking here.

If you purchased Sofacare after 5th December 2024 and want to book your Multi-Point Sofa check, just click here to get started.

We don't accept any form of harassment in our teams. We promote kindness, equality and respect and ask our customers to do the same.