We’re sorry you’re not happy, let’s sort it out

We’re really sorry to hear you’ve had a disappointing experience. Here’s how to get help, depending on how you placed your order:

🛍 If you ordered in store:

Your local store team are best placed to help, as they know the details of your order and what’s happened so far. If you haven’t already, we’d recommend speaking directly with the store manager, they’ll want to put things right for you.

Already done that and still need help?

We understand  and we’re here to support you. To raise your concern with our central team:

• 📧 Email: Please fill in our email form, and your message will go to our central team who’ll review it and get back to you.

🖥 If you ordered online or over the phone:

Our Customer Support Team can help with complaints and concerns about online and phone orders. Here's how to get in touch:

• 💬 Live chat: Speak directly with one of our advisors using the purple chat bubble at the bottom right of your screen. They’ll listen to what’s happened and help you take the next steps.

• 📧 Email: Prefer to write to us? Use our email form to send in the details. One of our team will review your complaint and get back to you, usually within 1-2 working days. If a call is needed, we’ll arrange one at a convenient time.

Thanks for letting us know, we’ll do our best to put things right.

We don't accept any form of harassment in our teams. We promote kindness, equality and respect and ask our customers to do the same.