Welcome to the DFS Help Centre

Where has the dwell website gone?

Dwell has been part of the DFS Group since 2014 and on 19th December, Dwell moved from a standalone website to an integrated offer, available at DFS.co.uk. This means that you can now order your choice of DFS and Dwell sofas, beds, occasional furniture and home accessories, all in one place. 

If you placed an order with Dwell prior to its transition over to the DFS website, there is no need to worry. Your order will be fulfilled in the same way, as Dwell orders, customer services and deliveries are already fulfilled via DFS’s infrastructure. Your Dwell products will also continue to benefit from the same return, refund and product guarantee policies. 

Should you have any questions or require any assistance regarding your Dwell order, please contact DFS customer services with your order number, surname and postcode, and we will be happy to assist you.

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