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Why can't I complete my e-sign agreement?

We're sorry to hear you're having problems with your e-sign agreement.

As this is set up with the finance company directly, it's not something we at DFS, can manage. To get your agreement resolved quickly, you will need to raise this directly with the finance provider.

Please find the contact details below:

  • Novuna - 0344 375 5500
  • Creation Consumer Finance - 0371 402 8905
  • Ikano Bank - 0371 781 3057
  • V12 Retail Finance - 02920 468900

Your provider will be able to resolve any issues and help you complete the e-signature process.

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