Welcome to the DFS Help Centre

What if my furniture didn't fit on delivery?

As long as you have carefully measured the space for your new sofa and considered any doorways or hallways that it will have to fit through or let us know of any issues with access that our delivery team may experience, there should be no problems with getting your new sofa in.

However, in the unlikely event that it doesn't fit into your property, don't worry, just call our customer support team on 0333 9999 777 and they will talk you through the available options. Whether that's dismantling the furniture further, arranging a second attempt or reselecting to a different range, there is always something we can do. 

You can also email us at contactus@dfs.co.uk or chat with us live at the bottom of your screen. 



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