If you purchased the Sofacare Protection Plan with your DFS furniture, you have a 5-year furniture insurance and care package administered by Guardsman.
Sofacare is designed to provide additional protection for your furniture, including cover for accidental damage and stains, as well as certain structural and mechanical issues once the manufacturer's warranty has ended.
What does Sofacare cover?
Your Sofacare Protection Plan can cover a range of accidental damage, including:
- Rips, punctures, scuffs, burns, scratches and chips.
- Accidental stains and spills from things such as food, drinks and household items.
- Certain structural issues and electrical or manual recliner failures after the manufacturer's warranty has ended, subject to the terms of your policy.
- A multi-point sofa health check during the life of your plan.
Your policy documents contain the full details of your cover, including any exclusions and conditions that apply.
What isn't covered?
Sofacare doesn't cover every type of damage or change to your furniture. This includes general gradual wear, fading and normal ageing, as well as dirt or grime that builds up through everyday use.
Intentional damage and damage relating to commercial or rental use are also excluded.
How do I make a claim?
You can also manage your claim through Guardsman, who administer the Sofacare Protection Plan.
For full details of what your policy covers, please refer to your Sofacare policy terms and conditions.
I want to book my Multi-Point Sofa Check
If you purchased Sofacare after 5th December 2024, you can book your Multi-Point Sofa Check by clicking here