If you have a concern about the framework, springs, or craftsmanship of your furniture, our team is here to help.

I have a problem with my furniture

If you have a quality concern with your furniture, we will ask you to provide as much detail as possible about the issue you are experiencing so we can resolve this where nessesary first time. 

Where required, please include images and a clear description of the concern so our team can review the details and ensure the issue is assessed appropriately.

One of our advisors will review the information with you and explain the next steps.

What happens after I contact you?

Our team will review your concern and may:

• Arrange for a technician to visit your home.
• Order replacement parts if needed.
• Provide further advice to help resolve the issue.

I want to claim for accidental damage or spills

If you purchased a furniture guarantee that includes accidental damage cover, you can submit a claim online by  clicking here.

I want to book my Multi-Point Sofa Check

If you purchased Sofacare after 5th December 2024, you can book your Multi-Point Sofa Check by clicking here