If you have a concern about the framework, springs, or craftsmanship of your furniture, our team is here to help.

I have a problem with my furniture

Please contact us using live chat by selecting the purple chat icon at the bottom right of your screen.

We’ll ask a few questions about the issue and guide you through the next steps.

What happens after I contact you?

Our team will review your concern and may:

• Arrange for a technician to visit your home.
• Order replacement parts if needed.
• Provide further advice to help resolve the issue.

I want to claim for accidental damage or spills

If you purchased a furniture guarantee that includes accidental damage cover, you can submit a claim online by  clicking here.

I want to book my Multi-Point Sofa Check

If you purchased Sofacare after 5th December 2024, you can book your Multi-Point Sofa Check by clicking here