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Can I change my delivery address?

Yes - if you need to change your delivery address, simply submit your request using our web form (click ‘Contact us’ below).

To help us process your request without delay, please ensure you have your order number ready and follow the questions provided on the web form accurately.

What happens after you submit your request?

Once you have completed your request via the web form:

  • Check your confirmation email
    We’ll send you a confirmation with the details of your request. Please check these details are correct.
     
  • We’ll update your delivery address.
    Our change of address team will update the address on your order and notify relevant suppliers.
     
  • We’ll confirm when it's complete.
    You’ll receive an email confirmation once your address has been updated.
     
  • If we have asked for supporting documents
    Please provide the documents requested. See the images attached for examples of what you need to send:

Suppoting documents guide.pdf 

As soon as we’ve received all your documentation, our team will get right to work updating your details for you. If your new address changes anything about your delivery, we’ll reach out directly to guide you through the next steps so everything stays on track.

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