If you have noticed a problem with your furniture, we’re here to help.

This could include concerns with the:

• Framework
• Springs
• Craftsmanship
• General condition of your furniture

How do I report a problem with my furniture?

If you have a quality concern with your furniture, we will ask you to provide as much detail as possible about the issue you are experiencing so we can resolve this where nessesary first time. 

Where required, please include images and a clear description of the concern so our team can review the details and ensure the issue is assessed appropriately.

One of our advisors will review the information with you and explain the next steps.

What happens after I contact you?

Once we understand the problem, we may:

• Arrange for a technician to visit your home.
• Order replacement parts if needed.
• Provide further support or advice to help resolve the issue.

I want to claim for accidental damage or stains

If you purchased a furniture guarantee that includes accidental damage cover, you can submit a claim online by clicking here.

What can accidental damage cover include?

This may include issues such as:

• Spills or stains
• Accidental marks
• Everyday accidents are covered under your policy terms

I want to book my Multi-Point Sofa Check

If you purchased Sofacare after 5th December 2024, you can book your Multi-Point Sofa Check by clicking here