If you've recently had a service visit and don't feel the issue has been resolved, we're here to help. We want to make sure your concerns are reviewed by the right team so we can work with you to find the best way forward.

How do I follow up after a service visit?

If you're unhappy with the outcome of your service appointment, simply get back in touch with us and let us know why.

We'll review the details of your visit and pass your feedback to the appropriate team for further investigation.

How long will it take to hear back?

Once your query has been received, the relevant team will review your case and aim to contact you within 72 hours.

This allows time for them to assess the service visit notes and determine the next steps.

What information should I provide?

To help us investigate your concerns as quickly as possible, please include:

• Your order number
• A brief description of why you're unhappy with the service visit
• Any additional information or photos that may help explain your concern

Still having problems?

We understand it's frustrating when an issue isn't resolved first time. Once you've contacted us, our team will carefully review your case and keep you updated on the next steps.

We're committed to finding the right resolution and supporting you throughout the process.