We're sorry to hear that your property may have been damaged during your delivery. If you believe the damage was caused by our delivery team, please let us know as soon as possible so we can investigate.
To help us assess your claim, any property damage must be reported within 24 hours of your delivery.
What information do I need to provide?
Photographs are essential as they help us understand what has happened and determine the best way to resolve the issue.
Please include:
- A clear photo showing the room or area where the damage occurred.
- A photo showing the damage in context so we can see where it is located.
- One or more close-up photos clearly showing the damage.
Providing clear images will help us investigate your claim as quickly as possible.
My order was delivered by a third-party delivery company
If your order was delivered by one of our delivery partners, you'll need to report the damage directly to them.
Wincanton
Please use the customer portal that was sent to you by SMS or email when your delivery was booked to raise your property damage claim.
Parcelforce
Please visit the Parcelforce Help Centre to find out how to submit a property damage claim.
Other delivery partners
Some of our suppliers use their own delivery companies to deliver directly to customers.
If your delivery was arranged by one of these partners, please contact the company that booked your delivery as soon as possible. Most delivery partners require property damage to be reported within 24 hours of the delivery taking place.
Still need help?
If your delivery was completed by a DFS delivery team and you'd like to report property damage, please contact us within 24 hours of your delivery and have your photographs ready to help us investigate your claim.
Parcelforce: Here a link to the Parcelforce help centre and how to make a claim.
Other: We work with many suppliers who deliver directly to our customers who use various delivery companies. Please refer back to who booked your delivery and make contact with them directly (most delivery partners do require you to make contact with them within 24 hours to report any damage) If you still need support send us a message, and we’ll get it sorted for you.