General Queries

• Sofacare Insurance - What’s Covered and How to Make a Claim
• How can I get help in a DFS store if I’m hard of hearing?
• My sofa feet are missing - where can I find them?
• I need a copy of my sales order
• What time will my service technician arrive today?
• How can I get an update on my service appointment?
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Complaints

• I'm not happy with the outcome of my service visit - what happens next?
• My property was damaged during delivery - what should I do?
• What photos do I need to upload for a service request?
• I have a concern with my furniture
• How do I make a complaint about my order?

Cancellation and Returns

• What are your terms and conditions?
• How do I cancel my order?
• Can I make changes to my order?
• Can I return my furniture?