General Queries

• What time will my service technician arrive today?
• How can I get an update on my service appointment?
• Checking your order upon delivery
• What’s the best sofa if you have pets?
• Where can I find my order number?
• When will I receive my refund?
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Complaints

• I'm not happy with the outcome of my service visit - what happens next?
• My property was damaged during delivery - what should I do?
• What photos do I need to upload for a service request?
• I have a concern with my furniture
• How do I make a complaint about my order?

Cancellation and Returns

• What are your terms and conditions?
• How do I cancel my order?
• Can I make changes to my order?
• Can I return my furniture?