If you have a service appointment booked for today and would like to know when your technician is expected to arrive, we're happy to help.

While we can't always provide an exact arrival time, we'll do our best to obtain the latest available update for you.

How can I get an estimated arrival time?

If you'd like an update on your appointment, please contact our team with your order details.

We'll speak with the technician or the local service team to request an estimated arrival time and share this with you as soon as possible.

What if an estimated time isn't available straight away?

Sometimes our technicians are completing earlier appointments or travelling between customers, which means an estimated arrival time may not be immediately available.

If we're unable to obtain an update straight away, we'll continue trying and keep you informed of any progress.

Will my appointment still go ahead?

In most cases, yes. A delay in receiving an estimated arrival time doesn't necessarily mean your appointment has been cancelled.

Our service teams will continue to work through their scheduled appointments and will aim to visit you as planned.

Still waiting for an update?

We understand it's important to know when to expect your technician.

If you're waiting for an arrival time, please get in touch and we'll do everything we can to provide the latest information and keep you updated.