If you have a service appointment booked for today, an exact arrival time may not always be available.

Will I be given an arrival time?

Service appointments are scheduled throughout the day, and the technician may be completing other appointments before travelling to you.

Where an estimated arrival time is available, this may be shared with you by the technician or service team managing your appointment.

Why can't I be given an exact time?

The length of each service appointment can vary depending on the work required. Travel times between appointments can also affect the technician's schedule, so it isn't always possible to provide an exact arrival time in advance.

Does this mean my appointment has been cancelled?

Not having an estimated arrival time does not mean that your appointment has been cancelled.

If there is a change to your planned appointment, you will be contacted with further information.

What should I expect on the day?

Your technician will work through their scheduled appointments and travel to you as planned. Where possible, you may receive an update when they are on their way or when further information about your visit becomes available.