If you're looking to request a refund or want to know if you're eligible for one, please contact us and we'll be happy to help.

How long will my refund take?

Once we've processed your refund, we'll send you a confirmation email. Your refund will be returned to the original payment method you used to pay for your order.

Credit or Debit Card

Most refunds appear in your account within 3–5 working days, although this can vary depending on your bank.

PayPal

Refunds are usually returned straight away, but in some cases can take up to 24 hours.

Apple Pay or Google Pay

Refunds can take up to 5 working days to appear in your account.

If you paid using finance

If you paid for your order using a finance agreement, we'll process your refund once:

• Your furniture has been delivered.
• Your finance agreement has been activated.

This is because your finance provider needs to release the funds to us before we can return them.

Once your refund has been processed, we'll send you a confirmation email. Your finance provider will then update your finance agreement by adjusting your balance or future payments.

If you have any questions about your finance agreement after your refund has been processed, please contact your finance provider directly.