If you have a service appointment booked, any updates will depend on who is managing your visit and what stage your service request has reached.

I already have a service appointment booked

If your appointment has been confirmed, the details provided to you will remain in place unless you are contacted to advise of a change.

If there is any new information about your appointment or the next steps, this will be shared with you when it becomes available.

What if there isn't an update yet?

Sometimes there may not be any new information available straight away. This could be because the service request is still being reviewed, an appointment is being arranged, or further information is needed before the next step can be confirmed.

You’ll be updated once there is further information to share.

Who manages my service appointment?

Some service appointments are managed directly by our service partners. Where this applies, the company carrying out the work may contact you directly with appointment details, changes or other updates.

What happens next?

Once the next stage of your service request is confirmed, you’ll be provided with the relevant appointment details or information about what will happen next.