How can I get a copy of my sales order?
When you placed your order, we sent you a confirmation email containing your sales order details.
Before requesting another copy, please check your inbox and your junk or spam folder. Search for one of the following email subject lines:
- “Thank you for your order” – for orders placed before 4 July 2025
- “Your DFS order confirmation” – for orders placed on or after 4 July 2025
You can also view your order details by logging into Track My Order.
You may not need a copy of your sales order
Making a Guardsman or Sofacare claim
Guardsman can usually locate your cover using your order number, or your name and postcode.
If Guardsman is unable to find your cover, please contact us and we can help update their records.
Finding your finance documents
Your finance documents are provided directly by your finance provider.
If you are unsure who your finance provider is or how to contact them, view our Finance Partners information or contact us for help.
Checking payments or your remaining balance
Your sales order shows the items you purchased and the total value of your order.
It does not include a breakdown of payments you have made or show your remaining balance. Please contact your finance provider or the relevant payment team for this information.
I still cannot find my sales order
If you have checked your emails and Track My Order but still cannot find your sales order, please contact us.
We can arrange for a replacement copy to be sent to you by post.
We are currently unable to send copies of sales orders by email, but we will arrange for a printed copy to be posted to you as soon as possible.