We're sorry to hear that your order isn't as expected. Whether an item is missing or has arrived damaged, we'll work with you to put things right as quickly as possible.

When your furniture is delivered, we recommend checking all of your items carefully before the delivery team leaves.

If an item is missing

Although it's very unusual, if you notice that an item is missing, please let the delivery team know before they leave. They'll report this to us so we can investigate and arrange for the missing item to be delivered as soon as possible.

If an item is damaged

If you spot any damage during delivery, please point it out to the delivery team straight away. They'll record the issue and pass the details to us so we can arrange the appropriate next steps.

I've noticed an issue after the delivery team has left

If you only realise an item is missing or damaged after the delivery has been completed, don't worry. You can contact us using the link below to let us know.

To help us resolve your query as quickly as possible, please include:

• Your order number
• Details of the missing or damaged item
• Clear photographs of any damage, where possible

Once we've reviewed the information, we'll be in touch to discuss the next steps and keep you updated until the issue is resolved.

If you need us, just send us a message and we’ll get it sorted for you.