If you've had a disappointing experience, we're here to help. The best way to contact us depends on how you placed your order.

If you placed your order in-store, your local store team is usually best placed to assist, as they'll have access to your order history and any previous conversations. We recommend speaking with the store manager first, who will review your concerns and work with you to find a resolution.

If you've already spoken with the store and your concerns remain unresolved, you can contact our central team using our email form. Your complaint will be reviewed and a member of the team will be in touch.

If you placed your order online or over the phone, our Customer Support Team can help. You can speak with an advisor through live chat by selecting the purple chat icon in the bottom-right corner of your screen. We'll review your concerns and explain the next steps.

If you would prefer to contact us by email, you can use our email form to provide details of your complaint. A member of the team will review your message and will usually respond within 1–2 working days. If a conversation would be helpful, we'll arrange a suitable time to contact you.

Once we receive your complaint, we'll review the information provided and work with you to reach a resolution as quickly as possible.