We’re sorry to hear you’ve had a disappointing experience. How you contact us will depend on how you placed your order.

I placed my order in-store

Your local store team is best placed to help with concerns about your order.

I want to speak to the store about my complaint

We recommend speaking with the store manager first, as they will understand the history of your order and will work with you to resolve the issue.

I have already spoken to the store and still need help

If your concern has not been resolved, you can contact our central team using our email form.

Your complaint will be reviewed, and a member of the team will contact you.

I placed my order online or over the phone

Our Customer Support Team can help with complaints relating to online and telephone orders.

I want to speak to someone about my complaint

You can contact us using live chat by selecting the purple chat icon at the bottom right of your screen.

One of our advisors will review your concern and explain the next steps.

I want to send my complaint by email

You can use our email form to send us the details of your complaint.

A member of our team will review your message and usually respond within 1–2 working days.

If we need to speak with you directly, we’ll arrange a convenient time to call.

What happens after I contact you?

We’ll review your complaint and work with you to resolve the issue as quickly as possible.