We make every effort to ensure your delivery date is accurate, but delays can occasionally occur. We understand that waiting for your new furniture can be frustrating, and we want to assure you that we're doing everything we can to get it to you as soon as possible.

The most up-to-date information on your order is available through Track My Order. We kindly ask that you refer to this for updates, as our colleagues are working with the same information and won't be able to provide any further details.

What causes a delay?

There are many factors that can impact the delivery of your order. Sometimes a particular material is in high demand, which can lead to a delay in getting it to our workshops. Our skilled craftsmen then need a little extra time to perfect your furniture before we can arrange delivery.

When will I get an update?

We'll be in touch to arrange delivery as soon as we can. When we have a confirmed date, you'll receive an update in Track My Order and next steps on how to book your delivery slot.

Can I change my delivery address?

Yes, you can. Please contact us via Live Chat or by sending us a message on the Contact Us Page of our website. Please note that changing your address may impact your delivery date.