Welcome to the DFS Help Centre

How do I stay up to date with my order?

For customers in England, Scotland, Wales and Northern Ireland the most convenient way to keep informed about your order is to monitor https://www.dfs.co.uk/trackmyorder. For customers in the Republic of Ireland please use  https://www.dfs.ie/trackmyorder. Track my order will be updated 24 hours before your furniture is due into our local distribution centre. If your sofa is delayed we will keep you updated with regular emails on the progress of your delivery. 

When your sofa is ready and has arrived at our distribution centre, we will give you a call to book in a specific delivery slot. Until your furniture has arrived at our distribution centre we are unable to give you a precise delivery date. Please do not get rid of your existing furniture until you hear from us with a specific delivery slot. 


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