We know how exciting it is to be waiting for your new furniture, and it’s natural to want an update. When you placed your order, we provided an estimated delivery timeframe based on the time needed to carefully make and prepare your furniture. If your delivery date is approaching, don't worry, sit tight. If there are any changes, we will be in touch to update you.

Tracking your delivery today?

If your delivery is due today, you can use the live tracking link sent to you via SMS for real-time updates

You’ll also have received an estimated delivery window the evening before. This is a guide, and timings can change on the day, so your tracking link will always have the latest updates.

What should I do if my in-day tracking has passed?

We know how important it is to have a clear idea of when to expect your delivery, so if your in-day tracking time has come and gone, we’re here to help.

If your delivery hasn’t arrived within your tracked time window, please give us a call on  0333 999 9777.

Our team will be able to get in touch with the local delivery depot right away and provide you with the latest update. We’ll do everything we can to find out what’s happening and keep things moving for you as smoothly as possible.

Haven’t heard anything yet?

For an in-day update, you can use the live tracking information on the link sent via text.