If you need to speak to your local store about your order or an ongoing query, our store teams may contact you directly when they need to speak with you.

I've missed a call from my local store

Don't worry if you've missed a call. Store teams will usually make more than one attempt to contact you.

To make sure you don't miss them:

• Answer calls from unknown numbers where possible, as the call may be from your local store.
• Check your emails and text messages in case the store has sent you an update or needs additional information.
• Wait for the store team to contact you again if they need to speak with you.

Can I call my local store back?

Our store phone lines are outbound only, which means our store colleagues can call you, but you can't call them back on the number they use to contact you.

If your query needs input from your local store, a member of the team will contact you directly.

This helps make sure your query reaches the right person without you having to try to return a call to an outbound-only number.