We understand that you may want to speak directly with your local store, especially if you're discussing your order or an ongoing query.

Our store phone lines are outbound only, which means store colleagues can call you, but you won't be able to call them back on the number they use.

I've missed a call from my store

If you've missed a call from your local store, don't worry. The best way to ensure your query is resolved is to:

• Answer calls from unknown numbers where possible, as your store colleague may be calling to discuss your order or update you on your case.
• Wait for the store colleague to call you again. They will usually make more than one attempt to contact you.
• Check your emails or text messages. Your store may send you a message if they need additional information or want to arrange a convenient time to speak.

I need to contact my local store

If you need to get in touch with your store, please contact our Central Customer Team, who will ensure your query is passed to the appropriate colleague.

If your enquiry requires input from the store, a member of the team will contact you directly.

This process helps us make sure your query reaches the right person quickly and avoids the frustration of trying to return a call to an outbound-only number.