It’s normal not to receive regular updates while your order is being manufactured or prepared for delivery.

We’ll get in touch as soon as your order reaches the next stage and is ready to be booked in for delivery.

What happens next?

Once your order is ready for delivery:

• We’ll contact you to arrange a suitable delivery date.
• You’ll receive further information when your order progresses to the next stage.
• You can check the latest available information about your order through Track My Order.

My order is still within its estimated delivery timeframe

If your order is still within its estimated delivery timeframe, there may not be anything you need to do.

Your estimated delivery timeframe is based on the time needed to make and prepare your furniture for delivery.

If you’re concerned because your estimated delivery timeframe has passed, this is different from simply waiting for an update. Please contact us so we can help.